Friday, 26 July 2013
Tuesday, 2 July 2013
Finger Lickin Gross !
Kentucky Fried Chicken is a well known brand world-wide. The Colonel's smiling face and his secret recipe of southern spices is a top consumer brand, with franchises all over the world.
Here in South Africa though, all is not well with KFC. Their Facebook page is peppered with stories of bad service and even badder chicken. Take a look at this one !
We bought this from a KFC branch at N1 City shopping centre in Cape Town yesterday. it was horrible. What was even worse was the attitude of their customer service reps, a company called DSG who handle all their complaints. It took all afternoon and evening to get a response from them,other than a standard reply of going to some email address or other.
Eventually, we got a call from Daryl Shapiro, DSG's top dude in JoBurg. He wanted the chicken sent to him by courier which he arranged. But after they banned us from their Facebook page,we preferred to take the chicken to the public health department in cape Town.
Daryl helpfully gave me his cell number which is 082 903 0310 just in case you have a complaint too. But also, you can call 0860 100 222 and demand a free meal as compensation should you have had a bad experience.
We'd encourage you to call - its only by pushing in this way that these big businesses can be held to account. Also, please go to our 'alternative' Facebook account,
and 'like' us and leave your KFC South Africa experience over there.
Here in South Africa though, all is not well with KFC. Their Facebook page is peppered with stories of bad service and even badder chicken. Take a look at this one !
We bought this from a KFC branch at N1 City shopping centre in Cape Town yesterday. it was horrible. What was even worse was the attitude of their customer service reps, a company called DSG who handle all their complaints. It took all afternoon and evening to get a response from them,other than a standard reply of going to some email address or other.
Eventually, we got a call from Daryl Shapiro, DSG's top dude in JoBurg. He wanted the chicken sent to him by courier which he arranged. But after they banned us from their Facebook page,we preferred to take the chicken to the public health department in cape Town.
Daryl helpfully gave me his cell number which is 082 903 0310 just in case you have a complaint too. But also, you can call 0860 100 222 and demand a free meal as compensation should you have had a bad experience.
We'd encourage you to call - its only by pushing in this way that these big businesses can be held to account. Also, please go to our 'alternative' Facebook account,
and 'like' us and leave your KFC South Africa experience over there.
