Bloody Virgin Media ! A bunch of flowers, however well meant, is no compensation for your total and absolute cock-up over our services installation.
They did the site survey, assured us that there was no problem and it was a pretty simple job, even phones us subsequently with an installation date. So far, so good ? Too good. Something had to be wrong...and, well, No shit, Sherlock, it sure did.
Installation day came, and no sign of Virgin. Phone calls and email elicited no response. Now being ignored realy winds me up...badly. So we started tweeting about this cock-up and poor service using the hashtag #Virginmediafail. And lo and behold, Virgin have a very nice and helpful team of folk who tweet, and aparently, watch out for tweets about their business. These guys picked up on our tweets and tried their best to sort shit out for us. We finally made contact with their business instalation department who gave us a load of old fanny about our installation.
The upshot is that we weren't told the whole story. Seems our sales account manager had ommitted to tell us about a problem, tried to put the blame onto Glasgow City Cooncil, and generally flipped about like a fish speared on a gaff.
So now, we won't get our installation until March, week 2. No internet (for free wifi) no landline and internet either, which of course means no credit card machine operation either. And over Valentine's weekend, which as the more savvy of you, dear readers will no, is a very busy time for people who sell jewellery and other gift-like products. So its cash or cheque only here..lost business galore too.
We got the very nice and very helpfuk folk at 3 to sort us out with a dongle which allows up to five internet users, and this is quite good for now, except that it costs quite a lot of money to use...
And so the compensation claim is mounting, people at Virgin, if you are watching. Going up.
So no more flowers please, however well intended. Just better service.
#virginmediafail
Showing posts with label business. Show all posts
Showing posts with label business. Show all posts
Saturday, 19 February 2011
Saturday, 5 February 2011
"Begin at the beginning" - Lewis Carroll
This is the beginning, of a new chapter in our lives. I have driven Jaye crazy, my children were already crazy and I've only made them craier and to be honest, I must be the craziest of all.
Timing was awful but in mitigation, I didnt count on the coldest and most hazardous winter to hit Scotland in 27 years. We were crazy about it though, moving house and fitting and moving into a new shop at the same time. Then the cold struck. I am simply not cut out to be refitting a shop in sub zero temperatures. The draughty shop averaged an ambient -5 while it was -11 outside. I think fate has an evil sense of humour. If the opening scenes of our personal drama were not enough, Jaye and I then had the misfortune to contract both the swine and the seasonal flu simultaneously while trying to fit our shop and unpack and settle into our new home.
But persevere we did and there is still huge scope for triumph so I'd rather be a glass half full than a glass half empty. The conditions in which we worked have been incredible, cold, draughty and then of course the ratty, moody, ill tempered remanats of the flu managed to get under our skins as well. With any other partner, I am rather confident we'd be booking a date in the divore courts by now. But not Jaye - When the dust settled, and the days came to an end, she held me in her arms and washed away the aggravation with that all important phrase - "I love you".
Our little business is not only built on bricks, mortar, hard work and financial anxiety come genius. It is also built on love, tolerance, support, sacrifice and all those things that involve human relationships.
Ballito Bay could not have started without the two of us. And the beginning has now begun.
Timing was awful but in mitigation, I didnt count on the coldest and most hazardous winter to hit Scotland in 27 years. We were crazy about it though, moving house and fitting and moving into a new shop at the same time. Then the cold struck. I am simply not cut out to be refitting a shop in sub zero temperatures. The draughty shop averaged an ambient -5 while it was -11 outside. I think fate has an evil sense of humour. If the opening scenes of our personal drama were not enough, Jaye and I then had the misfortune to contract both the swine and the seasonal flu simultaneously while trying to fit our shop and unpack and settle into our new home.
But persevere we did and there is still huge scope for triumph so I'd rather be a glass half full than a glass half empty. The conditions in which we worked have been incredible, cold, draughty and then of course the ratty, moody, ill tempered remanats of the flu managed to get under our skins as well. With any other partner, I am rather confident we'd be booking a date in the divore courts by now. But not Jaye - When the dust settled, and the days came to an end, she held me in her arms and washed away the aggravation with that all important phrase - "I love you".
Our little business is not only built on bricks, mortar, hard work and financial anxiety come genius. It is also built on love, tolerance, support, sacrifice and all those things that involve human relationships.
Ballito Bay could not have started without the two of us. And the beginning has now begun.
