Beware- cowboy landlords are alive and well in Glasgow!
Dalmarnock-based Spectrum Properties show scant regard for the law and fail in their duty of care to tenants.
We've had constant problems with these people ever since we rented a factory unit from them. A leaky roof cause damage to expensive raw materials and the wiring in our kiln. Then flooding caused by blocked drains resulted I almost £6K of damage to our fittings and fixtures and artworks.
This bunch of sheisters refused to give us their insurance company details, and so we are now being forced to sue them for damages. We cleared the valuable things out of the warehouse, and stopped paying rent. And wrote to them informing them of this. Again, no reply. And luckily for us that we'd emptied our unit because they then proceeded to unlawfully evict us by removing our padlocks and changing the locks.
So we're now having to act against them for unlawful eviction. What a bunch of shits. Avoid them like the plague, that's our advice!
- Posted using BlogPress from my iPad
Wednesday, 26 September 2012
Monday, 18 June 2012
Bank Fashion...two bywords for bad service..
We like good service here at Ballito Bay. It's been one of the things we've tried to keep up, for any of the customers at our different networks and outlets. We're quick to praise, like with Yodel delivery couriers and KLM.. Our favourite airline, and the Holiday Inn folks at East Kilbride. All great examples of fantastic service.
But Bank Fashion....oh dear oh dear. Part of the JD sports group, you'd think they'd know a thing or two about looking after folks, but apparently not. I'm not sure if the old adage, pay peanuts get monkeys applies, but it may well fit the bill. Because if two of their motley crew are anything to go by, paying them more than peanuts would be making monkeys out of their employers.
Here's a potted version of the story. Order placed via next day delivery for some clothes for a 21st birthday present. Order duly dispatched but without any checking for quality. Order received in a very poor state with substandard packaging. Boots damaged. Desperate attempts to have them replaced by physical store failed so boots had to be returned. Mobile telephone used to call their 0845 number. This took 25 minutes!!! It's the sell it and forget 'em attitude. And here's where the muppets come out to play...
Firstly, an employee called John O'Callaghan provided a false land-line number!! Talk about avoiding having to deal with an issue...does this idiot just make it up as he goes along? Or does he just not care? Stupid is as stupid does, said Forrest Gump's mother. Does the cap fit? You decide.
Then grunt number two, Adam Short is just a human version of a relay. With no obvious authority to broker a compensatory deal, he passes comments to and fro between us and his imaginary friend sitting somewhere close by. What exactly is the point of Adam Short? He appears to have not much of what one might call a useful function at Bank.
This company is one to avoid like the plague. They don't care about customers. They have employees who are clearly just not up to their roles and in one case above, the unfortunate O'Callaghan, give out false information just to fob off their customers. 25% off an order is not sufficient for your many shortcomings, Bank Fashion, part of JD Sports. It amounts to just about a tenner in this case, and for a ruined 21st birthday which could have been avoided by better product checking procedures, it's an insult.
And the monkeys at Bank fashion....you just keep on munching the peanuts. Frankly, its about all you're good for....
- Posted using BlogPress from my iPad
But Bank Fashion....oh dear oh dear. Part of the JD sports group, you'd think they'd know a thing or two about looking after folks, but apparently not. I'm not sure if the old adage, pay peanuts get monkeys applies, but it may well fit the bill. Because if two of their motley crew are anything to go by, paying them more than peanuts would be making monkeys out of their employers.
Here's a potted version of the story. Order placed via next day delivery for some clothes for a 21st birthday present. Order duly dispatched but without any checking for quality. Order received in a very poor state with substandard packaging. Boots damaged. Desperate attempts to have them replaced by physical store failed so boots had to be returned. Mobile telephone used to call their 0845 number. This took 25 minutes!!! It's the sell it and forget 'em attitude. And here's where the muppets come out to play...
Firstly, an employee called John O'Callaghan provided a false land-line number!! Talk about avoiding having to deal with an issue...does this idiot just make it up as he goes along? Or does he just not care? Stupid is as stupid does, said Forrest Gump's mother. Does the cap fit? You decide.
Then grunt number two, Adam Short is just a human version of a relay. With no obvious authority to broker a compensatory deal, he passes comments to and fro between us and his imaginary friend sitting somewhere close by. What exactly is the point of Adam Short? He appears to have not much of what one might call a useful function at Bank.
This company is one to avoid like the plague. They don't care about customers. They have employees who are clearly just not up to their roles and in one case above, the unfortunate O'Callaghan, give out false information just to fob off their customers. 25% off an order is not sufficient for your many shortcomings, Bank Fashion, part of JD Sports. It amounts to just about a tenner in this case, and for a ruined 21st birthday which could have been avoided by better product checking procedures, it's an insult.
And the monkeys at Bank fashion....you just keep on munching the peanuts. Frankly, its about all you're good for....
- Posted using BlogPress from my iPad
Monday, 19 March 2012
Wonderfully eclectic...
...that's the new range of kitchen clocks from our pals at bottles2clocks. Not content with scavenging in bins for old alcohol bottles, they now recycle some well known food jars and bottles as well. Think Hellmans, HP, Napolina, Nescafé, and Heinz...
With loads more to come, they're a great addition to what must surely be the largest range of bottleclocks in the UK! Have a look here
- Posted using BlogPress from my iPad
Thursday, 12 January 2012
Refurbishing and reopening...
We've got lots going on over the next couple of months or so. Please retweet us as often as possible to spread the word around...(we remember and reward our Twitter and Facebook friends!)
We are exhibiting at this year's Art Erotica exhibition in London at the Cork Street Gallery where Ruth's Glass Sculpture "Sexual Baggage" has been shortlisted for the prize list. Details here http://www.arteroticaexhibition.com/
The sculpture and other similar works in Glass are our current exhibition on display in our Gallery. It will be re-exhibited from Feb 1st for one month.
Details can be found on our website 'glass' page
We will be having a glass jewellery sale starting on Feb 1st featuring hand-crafted and bespoke jewellery from local artists and designers at some amazing prices(many items under a tenner!)...perfect for St Valentine's Day. 
We will be making glass hearts for Valentine's day. They make the perfect gift for that special other and are available in a variety of designs, including the rainbow colours and pink, as well as the usual red. They come complete with a sterling silver chain and sell at £9.99.
Our Bottle clocks will be on sale again from February 1st again at amazing prices. All your favourite drinks brands, as well as kitchen clocks ( Heinz, Marmite, HP, Olive Oil, etc) will be buy two get one free whilst stocks last, whilst single purchases will be discounted by 20%
We are currently undertaking Stained glass window commissions and restoration/repair work and are booking up to June 2012 so far. Please get in touch for any stained glass work you require.
Our Cafe will be reopening for customers from Feb 1st for Hot drinks, breakfast, cakes, and afternoon teas. *Free hot drinks for all customers spending £15 or more in our glass gallery*
Please feature these offers on your website, and Facebook as well as twitter. We are always very greatful for all the fan publicity we get from you guys :-)
We are about to start selling glass craft supplies, including all types of glass in a wide range of colours and designs, materials and sundries fro cold glass work and stained glass. We will also be selling glass working kits and tools, books, designs, DVD's and software for glass artists, craft folks and jewellery makers. Workshops and teaching sessions will also be restarting very soon. We will update you as and when these happen.
Friday, 18 November 2011
Bottles 2 clocks
Have you had a look at some of the fantastic bottle clocks and cheesboards over on our updated sister site...?
http://www.bottles2clocks.co.uk/
Some really great original ideas for presents. Unique and handmade from recycled glass bottles. Order on line or visit us at Ballito bay on St Andrew's Street.
http://www.bottles2clocks.co.uk/
Some really great original ideas for presents. Unique and handmade from recycled glass bottles. Order on line or visit us at Ballito bay on St Andrew's Street.
Thursday, 27 October 2011
Not so random facts...number 2
Autism diagnoses growing in the USA by 10-17% each year !
Times and Tribune
- Posted using BlogPress from my iPad
Times and Tribune
- Posted using BlogPress from my iPad
Wednesday, 7 September 2011
The impact of big business indifference
Those of you that have been following us from the Saltmarket premises, will remember that we had a huge struggle getting a telephone line and broadband connection after a lot of empty promises from Virgin Media Business. The trouble started when in December we were told its about a two week turnaround from Order to installation. We submitted the order only for it to go missing. Being human we are reasonably understanding particularly when the bad weather affected everyone. The post Christmas week led us to try and redo the order, only to discover that Virgin Media Business was closed from the 24th of December to the 2nd of January.
Now an organisation that employs 12500 employees and enjoys over a million customers, you would expect that at the very least there would be a skeleton staff to answer the phones over the holiday season. I should have stopped to think, there and then. I was however blinded by the promise of superfast broadband.
The order was finally placed and accepted in January and we had an install date allocated for the 7th of February. The seventh of February came and went and there was no sign of Virgin. A phone call later and we were told there was a delay and the new install date was the 7th of March.
Bear in mind that this is a business utility - not residential. BT could have done the install albeit with an ADSL line in under 3 weeks. We started to complain. The impact this had on walk in and online business was entering a high end four figure sum. We could not process credit card transactions automatically and had to make 0845 calls on mobile phones every time we needed to process a transaction. Working on the artists social media project had become nigh impossible impacting negatively on that side of our business.
We started to Tweet, Facebook and Forum notify. Suddenly we had the attention of the Bosses. An installation was organised and finally in March we had our installation.
What has come out of this is that we have realised that we are not alone. Virgin media are hurting businesses all over the country by its indifferent approach to customer service. They are also hurting themselves.
We agreed a compensation package, which was pound for pound extremely short of our losses, but in good faith and in the interests of spending our time constructively we decided to move on. We were asked informally not to reveal the details of this package. VIRGIN MEDIA Remember we signed NOTHING - it was all in good faith.
We moved premises with a promise of a maximum four week wait for our new install. I was told this would be much easier because it was an off network move and that it was an ADSL line installed by BT. A simple plug in, switch on operation.
I have the confirmation email that installation was to be on the 25th of August. I was initially impressed because the technician turned up on the 24th. Opened up the sockets, pressed a few buttons, played with some equipment and left. On the 25th two different technicians turned up and did the same, announcing it would take a couple of hours and we were ready to go. Neither of the two technicians knew anything about the bloke that turned up on the 24th.
When we realised we had a phone line but no ADSL/broadband on the 26th I called to log the problem, and the previous number still had not been ported.
Since then Virgin have blamed BT, BT have blamed Virgin. We had a new technician turn up and confirm the ADSL line was live and that it was a Virgin problem.
I have been given a static ip address, which any even slightly savvy person can test and realise it remains unallocated. VIRGIN MEDIA FAIL. This has nothing to do with BT, but everything to do with Virgin media's indifferent and possibly underpaid tech and customer service staff.
We have been given every excuse under the sun, from its a line fault and BT's fault, exchange problem - still BT's fault. Software fault, a reset at Virgin would fix it (Still waiting) - Ummmm unsure what it is and cant give a fix date. Hang on a fix date? It is even properly installed yet. How can you fix something that isn't even installed properly?
I decided to play devils advocate. I called BT business yesterday, gave them the address and postcode and asked for an installation date as well as a time frame. They made no promises. They asked me if they could come back to me. They had to find out about exchange status, line viability and some technical stuff. They came back to me (Something Virgin promises but fail to do) Guess what -Two weeks. The lines are live and active, no problems at the exchange and we can get a better deal. ADSL and lines.
Our telephone number was finally redirected yesterday.
We've just had a call to say they are sending the BT technician over. I am tempted to YouTube the shop CCTV which will capture it, when the technician finds nothing wrong. I really hope he does find something, because if Virgin are being wholly incompetent, we'll be passing business to one of the regular stream of lawyers that pass through our neighbourhood and thus our shop on their way to the courts across the road. And this time it wont be a paltry compensation package. Because consistent bad service hurts business, which hurts the economy and we need EVERYONE small and big business alike to approach economic stimulation seriously.
Virgin you are in breach of contract. Start quoting the small print again and we'll quote the law. The small print does NOT exempt you from the law.
Are you going to pay my advertising costs? Are you going to pay my rent proportionate to loss of revenue? What about my other overheads? If you took the hit proportionately to your revenue that we have taken to ours, it would make business news headlines!
And we are now being contacted by others that have suffered under their bad service, administration and big company bullying. It is a well known fact that when the small guys get together, their shouting is loud and it gets heard. One small voice turns louder with each person/business that emails us and sends us details of their experience. It is the customer that pays your salaries, your rent, your overheads. If we successfully called on every dissatisfied Virgin customer to withhold payment for ninety days, it would be interesting to see what happens to your cash flow!
Creative industries, find creative ways to resolve problems.Virgin should try employing some creative people. By the way that Churchill salute on their website actually looks like the people are standing behind a rude hand gesture! Says so much for what they think of their customers.
Now an organisation that employs 12500 employees and enjoys over a million customers, you would expect that at the very least there would be a skeleton staff to answer the phones over the holiday season. I should have stopped to think, there and then. I was however blinded by the promise of superfast broadband.
The order was finally placed and accepted in January and we had an install date allocated for the 7th of February. The seventh of February came and went and there was no sign of Virgin. A phone call later and we were told there was a delay and the new install date was the 7th of March.
Bear in mind that this is a business utility - not residential. BT could have done the install albeit with an ADSL line in under 3 weeks. We started to complain. The impact this had on walk in and online business was entering a high end four figure sum. We could not process credit card transactions automatically and had to make 0845 calls on mobile phones every time we needed to process a transaction. Working on the artists social media project had become nigh impossible impacting negatively on that side of our business.
We started to Tweet, Facebook and Forum notify. Suddenly we had the attention of the Bosses. An installation was organised and finally in March we had our installation.
What has come out of this is that we have realised that we are not alone. Virgin media are hurting businesses all over the country by its indifferent approach to customer service. They are also hurting themselves.
We agreed a compensation package, which was pound for pound extremely short of our losses, but in good faith and in the interests of spending our time constructively we decided to move on. We were asked informally not to reveal the details of this package. VIRGIN MEDIA Remember we signed NOTHING - it was all in good faith.
We moved premises with a promise of a maximum four week wait for our new install. I was told this would be much easier because it was an off network move and that it was an ADSL line installed by BT. A simple plug in, switch on operation.
I have the confirmation email that installation was to be on the 25th of August. I was initially impressed because the technician turned up on the 24th. Opened up the sockets, pressed a few buttons, played with some equipment and left. On the 25th two different technicians turned up and did the same, announcing it would take a couple of hours and we were ready to go. Neither of the two technicians knew anything about the bloke that turned up on the 24th.
When we realised we had a phone line but no ADSL/broadband on the 26th I called to log the problem, and the previous number still had not been ported.
Since then Virgin have blamed BT, BT have blamed Virgin. We had a new technician turn up and confirm the ADSL line was live and that it was a Virgin problem.
I have been given a static ip address, which any even slightly savvy person can test and realise it remains unallocated. VIRGIN MEDIA FAIL. This has nothing to do with BT, but everything to do with Virgin media's indifferent and possibly underpaid tech and customer service staff.
We have been given every excuse under the sun, from its a line fault and BT's fault, exchange problem - still BT's fault. Software fault, a reset at Virgin would fix it (Still waiting) - Ummmm unsure what it is and cant give a fix date. Hang on a fix date? It is even properly installed yet. How can you fix something that isn't even installed properly?
I decided to play devils advocate. I called BT business yesterday, gave them the address and postcode and asked for an installation date as well as a time frame. They made no promises. They asked me if they could come back to me. They had to find out about exchange status, line viability and some technical stuff. They came back to me (Something Virgin promises but fail to do) Guess what -Two weeks. The lines are live and active, no problems at the exchange and we can get a better deal. ADSL and lines.
Our telephone number was finally redirected yesterday.
We've just had a call to say they are sending the BT technician over. I am tempted to YouTube the shop CCTV which will capture it, when the technician finds nothing wrong. I really hope he does find something, because if Virgin are being wholly incompetent, we'll be passing business to one of the regular stream of lawyers that pass through our neighbourhood and thus our shop on their way to the courts across the road. And this time it wont be a paltry compensation package. Because consistent bad service hurts business, which hurts the economy and we need EVERYONE small and big business alike to approach economic stimulation seriously.
Virgin you are in breach of contract. Start quoting the small print again and we'll quote the law. The small print does NOT exempt you from the law.
Are you going to pay my advertising costs? Are you going to pay my rent proportionate to loss of revenue? What about my other overheads? If you took the hit proportionately to your revenue that we have taken to ours, it would make business news headlines!
And we are now being contacted by others that have suffered under their bad service, administration and big company bullying. It is a well known fact that when the small guys get together, their shouting is loud and it gets heard. One small voice turns louder with each person/business that emails us and sends us details of their experience. It is the customer that pays your salaries, your rent, your overheads. If we successfully called on every dissatisfied Virgin customer to withhold payment for ninety days, it would be interesting to see what happens to your cash flow!
Creative industries, find creative ways to resolve problems.Virgin should try employing some creative people. By the way that Churchill salute on their website actually looks like the people are standing behind a rude hand gesture! Says so much for what they think of their customers.
