Virgin - The end of an era !

Well, well, a real surprise today. We noticed some fellows with discrete Virgin logo's on their apparel lurking outside our gallery this morning. They were earnestly discussing stuff in a huddled bunch, pointing at the road, pavement, roof, sky, everything really. Then all of a sudden - armageddon ! six vehicles turned up, each loaded with an assortment of diggers, drills, big rolls of cable, and chaps in hard hats (and one girl in a hard hat as well - she was bossing the navies doing the digging !) Cones were deposited, pavements were cordoned off, tools were unloaded. And the work began.

Apparently, according to the chaps, it had been ordained that our services were to be installed-by hook or by crook. So instead of waiting until April, we now have all our Virgin Media services, and we can now have our stationery printed and receive phone calls on a bona fide landline number (which, by the way, is 0141 572 0513 if you should feel the urge to phone us for a goss).



The installation team today were fabulous - led by the wonderfully efficient and customer-oriented Adrian, a fantastic bloke who is an absolute credit to his company, who, if their business customer service department is anything to go by, don't deserve him. He could certainly teach most, if not all the Virgin Media folk at the end of our particular telephone calls (including the odious Matthew Middleton) quite a lot about customer service and dealing with the public. His calm and efficient manner and promises to get us online and on phone were fulfilled with the minimum of fuss, soothing our troubled brows.

I'd like to say well done Virgin Media, but I will reserve that compliment until we receive their telephone call tomorrow morning as promised, to discuss compensation for our inconvenience and loss of business.

But we will say thank you and well done to Adrian. A top bloke and a credit to his employers but more importantly, to humankind.


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