Bank Fashion...two bywords for bad service..

We like good service here at Ballito Bay. It's been one of the things we've tried to keep up, for any of the customers at our different networks and outlets. We're quick to praise, like with Yodel delivery couriers and KLM.. Our favourite airline, and the Holiday Inn folks at East Kilbride. All great examples of fantastic service.

But Bank Fashion....oh dear oh dear. Part of the JD sports group, you'd think they'd know a thing or two about looking after folks, but apparently not. I'm not sure if the old adage, pay peanuts get monkeys applies, but it may well fit the bill. Because if two of their motley crew are anything to go by, paying them more than peanuts would be making monkeys out of their employers.

Here's a potted version of the story. Order placed via next day delivery for some clothes for a 21st birthday present. Order duly dispatched but without any checking for quality. Order received in a very poor state with substandard packaging. Boots damaged. Desperate attempts to have them replaced by physical store failed so boots had to be returned. Mobile telephone used to call their 0845 number. This took 25 minutes!!! It's the sell it and forget 'em attitude. And here's where the muppets come out to play...

Firstly, an employee called John O'Callaghan provided a false land-line number!! Talk about avoiding having to deal with an issue...does this idiot just make it up as he goes along? Or does he just not care? Stupid is as stupid does, said Forrest Gump's mother. Does the cap fit? You decide.

Then grunt number two, Adam Short is just a human version of a relay. With no obvious authority to broker a compensatory deal, he passes comments to and fro between us and his imaginary friend sitting somewhere close by. What exactly is the point of Adam Short? He appears to have not much of what one might call a useful function at Bank.

This company is one to avoid like the plague. They don't care about customers. They have employees who are clearly just not up to their roles and in one case above, the unfortunate O'Callaghan, give out false information just to fob off their customers. 25% off an order is not sufficient for your many shortcomings, Bank Fashion, part of JD Sports. It amounts to just about a tenner in this case, and for a ruined 21st birthday which could have been avoided by better product checking procedures, it's an insult.

And the monkeys at Bank fashion....you just keep on munching the peanuts. Frankly, its about all you're good for....


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