#Virginmediafail

Bloody Virgin Media ! A bunch of flowers, however well meant, is no compensation for your total and absolute cock-up over our services installation.

They did the site survey, assured us that there was no problem and it was a pretty simple job, even phones us subsequently with an installation date. So far, so good ? Too good. Something had to be wrong...and, well, No shit, Sherlock, it sure did.

Installation day came, and no sign of Virgin. Phone calls and email elicited no response. Now being ignored realy winds me up...badly. So we started tweeting about this cock-up and poor service using the hashtag #Virginmediafail. And lo and behold, Virgin have a very nice and helpful team of folk who tweet, and aparently, watch out for tweets about their business. These guys picked up on our tweets and tried their best to sort shit out for us. We finally made contact with their business instalation department who gave us a load of old fanny about our installation.

The upshot is that we weren't told the whole story. Seems our sales account manager had ommitted to tell us about a problem, tried to put the blame onto Glasgow City Cooncil, and generally flipped about like a fish speared on a gaff.

So now, we won't get our installation until March, week 2. No internet (for free wifi) no landline and internet either, which of course means no credit card machine operation either. And over Valentine's weekend, which as the more savvy of you, dear readers will no, is a very busy time for people who sell jewellery and other gift-like products. So its cash or cheque only here..lost business galore too.
We got the very nice and very helpfuk folk at 3 to sort us out with a dongle which allows up to five internet users, and this is quite good for now, except that it costs quite a lot of money to use...

And so the compensation claim is mounting, people at Virgin, if you are watching. Going up.
So no more flowers please, however well intended. Just better service.

#virginmediafail